Resume
Professional Summary
AI Strategy Consultant with 20+ years of experience in the tech industry. Former Senior Product Manager at Microsoft, where I led the development of Copilot Studio and created the Virtual Support Agent. Specialist in transforming business operations through tailored AI strategies.
Professional Experience
Independent Consultant
AI Strategy Consultant
São José dos Campos, SP - Brazil
- Providing strategic AI consulting services to executives and companies
- Helping businesses leverage Microsoft Copilot Studio and generative AI tools
- Developing AI transformation roadmaps aligned with business objectives
- Conducting executive workshops on AI capabilities and applications
Microsoft
Senior Product Manager - Copilot Studio
Redmond, WA - USA
- Led product development for Microsoft Copilot Studio (formerly Power Virtual Agents)
- Drove AI transformation by building low-code tools for custom copilots
- Integrated GPTs and generative AI plugins into the platform
- Collaborated with cross-functional teams to deliver features used by millions
Hulu
Senior Technical Program Manager
Santa Monica, CA - USA
- Led the Android streaming application development
- Implemented data-driven product development practices
- Coordinated cross-functional teams for feature releases
- Improved app performance and user experience metrics
Microsoft
Product Manager - Virtual Support Agent
Redmond, WA - USA
- Created the Virtual Support Agent, a conversational AI chatbot
- Served millions of users in Microsoft customer support
- Pioneered conversational AI solutions before the ChatGPT era
- Reduced support costs while improving customer satisfaction
Microsoft
Product Manager - Microsoft Support
Redmond, WA - USA
- Led the reboot of Microsoft Support website
- Implemented SEO strategies and UX improvements
- Established experimentation culture with A/B testing
- Significantly improved organic traffic and user engagement
Microsoft
Product Manager - Windows Live / Outlook.com / OneDrive
Redmond, WA - USA
- Managed features for products used by billions of users
- Contributed to the evolution of Microsoft's consumer services
- Worked on cloud storage and email platform features
- Collaborated with global teams on product launches
Microsoft
SDET - Lync/Skype for Business
Redmond, WA - USA
- Software Development Engineer in Test for Lync platform
- Developed automated testing frameworks
- Ensured quality for enterprise communication tools
- Transitioned from engineering to product management
Accenture
Software Consultant
São Paulo, SP - Brazil
- Provided software development consulting services
- Worked on enterprise projects for Telefonica, TIM, and Turkcell
- Built foundation for career in technology industry
Education
University of São Paulo (USP)
Bachelor of Science in Computer Science
2000 - 2004 | São Paulo, SP - Brazil